Website requirements

Website Requirements list:

In order to get a merchant account, your website needs to fulfill the requirements below.

The following information and elements must be presented clearly to the customer:

  • The Terms and Conditions of the company that complies with EU consumer law. This information must be linked directly from the home page, so the customer can easily find it.
  • The Subscription “Terms and Conditions”, if the company offers a subscription-based service or product. These should contain:
    • Information about the payment, and when the money is withdrawn from the cardholder’s card (e.g. every 1st day of the month)
    • That the company saves the cardholder’s card information.
    • How a customer can start subscribing to your product/service
    • How the customer can unsubscribe from your products/service
    • Other relevant information, for example notice period, receiving a receipt after a purchase
  • Refund and Shipping conditions. It is especially important to inform the customer about the delivery time to every country you ship your product to, the cancellation time on the product, and what address the product is being shipped to if the customer wants to return the product.
  • The name of the descriptor for the product/service, which will appear on the bank statement of customer/cardholder, has to be visible on the webshop. Descriptor/Text on statement is the name that will be stated on the customer’s bank statement to make it easy for the customer to see who they have paid money to. Normally the company’s URL is used, but in some cases, another name can be used. It is very important that the descriptor name can be easily linked to your webshop.
Specifically important if the name of the descriptor is different from the URL of the webpage on which the company sells its product/service.
  • Customer service information (e-mail and phone number or a live chat)
  • The privacy policy of the company
  • A clear description of the products/services, including prices and fees

  • Contact and company information (company name, company registration number and the company’s registered address)

  • The location of the company during the checkout process (for example in the payment window)

  • Visa and Mastercard logos have to be visible on the website. The logos can for example be shown in the footer of the website, or in the payment window.


  • The website has an agreement with a gateway. The gateway is the provider of the ones who deliver the payment window to your webshop. Without gateway, it is not possible to receive payments. You can see which gateways we support here.
  • All card information must be on an SSL secured page or connection
As of the 1st of October 2017, your entire webshop must have an SSL certificate, otherwise, when customers fill out forms in your webshop, the message “Not secure” will appear in the address bar of your webshop.
  • Your webshop’s general Terms and Conditions must be accepted by a customer before checkout, and the “Terms and Conditions” link has to be clickable, so the customer can click on the link, and get directed to the Terms and Conditions.

  • The terms for subscription-based services or products must be accepted by a customer before checkout, and the “Subscription Terms” link has to be clickable, so the customer can click on the link, and get directed to the Subscription Terms.

  • When a customer has completed a payment on the website, he must be presented with a receipt of the bought product.

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Check which gateways we support here.

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