Website requirements

Website Requirements

To ensure compliance and provide a secure, transparent experience for customers, merchants must adhere to the following website requirements:

1. Operator and Domain Registration

The contractual partner must be the operator of the website, with the domain registration reflecting this (proof may be required upon request).

2. Company Information

The website must display the following details:

• Company name
• Physical address
• Phone number
• Email address
• Country of registration
• Registration number

3. Terms and Conditions

A comprehensive set of Terms and Conditions must be available. It is strongly recommended to include a tick-box for users to accept the Terms and Conditions, as this is a critical legal tool protecting both the website owner and the user.

4. Privacy Policy and Data Protection

Clear documentation must be provided on how user data is collected, stored, and protected, especially for businesses handling sensitive information.

5. Refund, Return, Shipping, and Cancellation Policies

The website must clearly outline policies regarding refunds, returns, shipping, and cancellations. This is not applicable to digital products, sanitary products, and similar exceptions.

6. Bank Statement Descriptor

The descriptor that will appear on customers’ bank statements must be provided. This should reflect the company’s URL or trade name, ensuring customers can easily identify the transaction.

7. Recurring Transactions

For recurring transactions, including subscriptions via card payments, specific requirements as per card scheme guidelines must be followed.

8. Checkout and Payment Page

• The merchant’s country must be clearly displayed throughout the checkout process.
• Up-to-date VISA and MasterCard logos (if applicable) must be included.
• A link to the Terms and Conditions must be provided, including a disclosure that placing an order constitutes consent to the Terms and Conditions.
• Upon completion of a payment, customers must receive a receipt for the purchased product.

9. Product/Service Information

Provide clear descriptions of products or services, including:

• Prices, currencies, and any applicable fees
• Product images, where applicable
• Price information including VAT

10. SSL Encryption

The website must be secured with SSL encryption to protect user data and transactions.

11. Additional Requirements

Depending on the business model, additional requirements may apply, such as:

• License information for regulated business activities
• Compliance with Industry-Specific Regulations (PCI DSS)
• Compliance with Local Legal Notices
• Third Party Certification
• Age verification for restricted products or services

12. Test-URL Requirements (if applicable)

If only a Test-URL is provided, the following information must be included:

• Descriptions of at least three products
• Full company information (as detailed above)
• Refund, Return, Shipping, and Cancellation Policies (with exceptions noted as above)
• Test login data, if necessary

13. Gateway

The website has an agreement with a gateway. The gateway is the provider of the ones who deliver the payment window to your webshop. Without gateway, it is not possible to receive payments. You can see which gateways we support here.

This structure ensures that all key requirements are clearly outlined, providing a comprehensive guide for merchants to ensure their websites meet necessary standards.

Useful links

Check ownership of the domain using whois.domaintools.com.

Check which gateways we support here.